Frequently Asked Questions (FAQ)

1. What makes Fragranza different from other perfume brands?

At Fragranza, we are dedicated to providing a luxurious perfume experience that stands out in the market. Our fragrances are crafted with the finest ingredients to deliver premium-quality perfume impressions that last and captivate. Each fragrance is elegantly packaged in our signature premium packaging, reflecting the sophistication and exclusivity of our brand.

2. Do Fragranza perfumes come with a lasting guarantee?

Yes, all Fragranza perfumes come with a lasting guarantee. We are confident that our fragrances will last 8-12 hours with normal usage. If your perfume does not meet this standard, we have a penalty policy that includes a refund plus an additional 20% compensation.

3. What is the penalty policy for the lasting guarantee?

Our penalty policy ensures that if your Fragranza perfume does not last as promised (8-12 hours), you can contact us through the WhatsApp button on our website. Upon reviewing your claim, we will provide a full refund of your purchase price plus an additional 20% compensation for the inconvenience.

4. What kind of packaging do Fragranza perfumes come in?

Fragranza perfumes are presented in luxurious, high-quality packaging that enhances the sophistication of our scents. Our bottles and boxes are meticulously designed to reflect the exclusivity and elegance of our brand, ensuring a premium experience from the moment you receive your order.

5. Do you offer samples or testers of your fragrances?

Yes, we offer discovery sets that allow you to explore a selection of our most popular fragrances. Additionally, with every perfume purchase, we include a free tester of the same scent or a different one, so you can try it before committing to a full-size bottle.

6. Are Fragranza perfumes suitable for sensitive skin?

Yes, Fragranza perfumes are crafted with premium ingredients that are suitable for all skin types, including sensitive skin. However, we always recommend conducting a patch test before applying any new fragrance to ensure there are no adverse reactions.

7. How can I choose the right Fragranza perfume for me?

We offer a diverse range of perfumes to suit different preferences and occasions, from floral and woody to oriental and fresh scents. You can explore our fragrance collections on our website or visit one of our partner stores for a personalized fragrance consultation.

8. How can I purchase Fragranza perfumes?

Fragranza perfumes can be purchased directly from our online store or at select partner retailers. We offer worldwide shipping and take great care in packaging your order to ensure it arrives in perfect condition.

9. What is your return/exchange policy?

We want you to be completely satisfied with your Fragranza purchase. If you are not happy with your order, we offer a return or exchange policy within 14 days of purchase. Please contact us via the WhatsApp button on our website for assistance with returns or exchanges.

10. How do I contact Fragranza customer service?

You can easily contact our customer service team through the WhatsApp button on our website. We are here to assist you with any questions or concerns and are committed to providing exceptional service to all our customers.